Q: I am not a driving instructor, can I still buy from you?
A: Absolutely yes! We welcome orders from learner drivers and riders as well as anyone connected with road safety or driver training, for example Police Forces, Councils, Road Safety Officers, Advanced Driver Training Associations, members of the public, The Emergency Services, ADI and other Training Establishments.
Our aim is to ensure that everyone who wants access to road safety/training products should be encouraged and not be prevented from doing so on the grounds that it is too expensive, which is why our prices are consistently low.
If you or your company currently buy elsewhere, take a tour around our website and compare our prices with your current supplier before you make any further purchases.

Q: I have seen some of the products you sell on other websites at higher prices, are you a genuine company, are the products current editions, how can you afford to sell so cheaply?
A: We are a wholesaler and distributor of driver traing products unlike most of the retail websites you will have seen, some of whom buy their stock from us. In addition we are a wholesale distributor for the Stationery Office (formerly HMSO) who publish the official driving titles on behalf of the Driving Standards Agency (DSA). The reason our prices are so cheap is simple, when you buy from us you are buying at near wholesale prices with no middle man, when you buy elsewhere you are paying retail minus a discount. We sell more driver training products to the trade than anyone else in the UK and supply some of the best known names in the business. Our turnover is huge and our aims more modest, to make driver training material available to as many people as possible at the absolute minimum cost.

Q: I have found a product cheaper elsewhere will you price match?
A: In a word Yes. We would be amazed if you were able to buy cheaper from any other source. However, in the very unlikely event that you find an advertised product cheaper elsewhere and provided it is a genuine offer, we can usually either match or beat any price you may have been quoted.

Q: How long will it take for me to receive my order?
A: There are times when, due to the pressures of new publications being released, it may take longer than the usual 3-4 days. If you would like a priority service, we can usually offer this subject to stock for a fee of £9.29. If we are unable to fulfill this service the standard price will be charged.

Q: I have a stock of old books and a new edition has just been released will you replace them with the new books?
A: In a word yes, provided they are TSO/DSA books in new condition,you return them at your expense within 4 weeks of the new edition having been published and subject to an admin charge of £7.50. Call us before you return them.

Q: How much will I be charged for postage?
A: Our web site has been programmed to recognise your delivery address and your order size, to ensure the cost to you is kept as low as possible. You will be supplied with your available delivery options and the cost, based on these variables before you check out. In some areas of the UK and Northern Ireland your choice may be limited.

Q: I am unable to checkout, the website keeps taking me back to the shopping cart.
A: This can happen if you are trying to checkout with 'out of stock' items in the shopping cart. Remove the items by clicking in the remove box next to the 'out of stock' item and then on try again.

Q: I am unable to checkout, the website keeps taking me back to the payment page.
A: Have you entered your details correctly, check the details, make sure the name is entered exactly as displayed on your card. This could also occur if you are trying to use a non UK credit card. As a security measure our site will only allow the use of UK originated cards to be processed.

Q: I don't get an option to pay by credit/debit card.
A: Currently we are only able to accept orders where the invoice and delivery address are in the UK. We are in the process of exploring the possibility for customers from the Republic of Ireland being able to order from our website. If you would like to place an order for outside of the UK you will need to call us on 01903 882299 and customer services will be pleased to quote.

Q: Why does my shopping cart not allow me to purchase more than a certain number of copies of a particular product?
A: It could be that the product you require is nearly out of stock, and maybe we only have only a few copies of the product left in stock, in which case try reducing the quantity until you are able to checkout.

Q: Why are there some prices differences between our website and what I may have been quoted over the telephone?
A: Desktop Driving® operates an 'Internet Prices Only' policy on our website in which prices stated on our website relate only to orders placed over the Internet and do not apply to any orders taken by any other method.