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Product description

In a no-nonsense way Shut Up and Listen! tackles the nuts and bolts of communication at work with startling honesty and an avalanche of practical tips. The author's views are supported by comment from and impressive line-up of experts, whose communication strategies drive a range of successful organizations, such as Microsoft, the BBC, Nokia, Arsenal FC, Sainsbury's, HSBC and the Samaritans.

Shut Up and Listen! has something for all those who face the difficult challenge of making themselves heard in a multi-delivery-channel business world - whether trying to negotiate a pay rise or struggling to put the WOW factor into a presentation.

So if you're fed up of the fads and fashions of commercial life then take a trip back to basics. This isn't coalface, it's the coal!

Key features

- What kind of communicator are you?
- The truth about reading
- The truth about writing
- Persuasion
- Writing -- the rules of the tools
- Listening
- Talking
- Listening and talking -- the rules of the tools
- Feeling
- Planning for success
- Planning
- Six simple strategies

Reviews

“An excellent honest approach to workplace communication, addressing the problems of trying to be heard in a busy business environment.”
The Bookwatch


“A wonderful and useful resource and an interesting read…Quotations from various experts across a wide range of businesses are utilised to excellent effect…Absorbing.”
Executive PA

“Relevant issues presented in a readable format.”
Long Range Planning

“Cutting Edge in terms of both its approach to new modes of communication such as email and its great exercises that focus on personal style.”
Training Journal

“Learn what kind of communicator you are and then begin ‘planning for success’ by putting the valuable advice about reading, writing, talking, listening and feeling into practise.”
In Touch, Nottingham Alumni Business School Magazine

ISBN: 9780749440244