Shipping & Returns
To keep the cost of postage as low as possible our web site has been programmed to recognise your delivery address and your order size. You will be supplied with your available delivery options and the cost before you check out. In some areas of the UK and Northern Ireland your choice may be limited. To give you some indication our shipping charge could vary from a low of £1.99 to a maximum of £6.39 for 2-4 day delivery to most UK mainland addresses.
We do not operate a so called 'Free' postage policy as realistically everyone knows that you get nothing for 'Free', the 'Free' postage costs will always be reflected into the price you pay for the product and that the 'Free' postage is just another marketing tool designed to fool the customer into thinking they have got a good deal.
Our product prices are the lowest in the UK and our postage costs are kept to the absolute minimum. We believe that that is the fairest way to treat all our customers.
Courier Pack or R/Mail 2nd Class
Using our Royal Mail 2nd Class service, your goods will usually be delivered within 2-4 working
days.
Standard Tracked Delivery
Using our Standard Tracked service, your goods will usually be delivered within 2-4 working
days.
Priority Tracked Delivery
Using our Priority Tracked service, your goods will usually be delivered the next working day for orders placed before 12 noon, or within 2 working days for orders placed after 12 noon. In some areas of the UK and Northern Ireland it can take an extra day. If we are unable to fullfill a Priority Delivery due to unforeseen circumstances, such as a lack of stock, we will refund the difference between the Standard and Priority Service.
All delivery times quoted are subject to stock and are therefore not guaranteed.
Returns
Please ensure the suitability of your chosen product before purchase, if you would like further information or help before purchasing please contact us on 01903 88 22 99
Damaged or incorrectly supplied items will be replaced free of charge - or a refund issued if you prefer - provided notification is made within 7 days of receipt of goods.
Please telephone 01903 88 22 99 to obtain authorisation and instructions.
Items returned without a valid 'returns number' will not be considered for credit.
If you wish to return any undamaged or correctly supplied item you must notify us by e-mail within 7 days of receipt of the goods. Please quote your order number and the reason why you wish to return the goods, which must be returned to us at your expense, in the original packaging and in, as new condition. None of the above is intended to affect your statutory rights under the distance selling regulations.
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