|FREQUENTLY ASKED QUESTIONS:
Q: I am not a driving instructor, can I still buy from you?
Q: Are these the latest editions?
A: If we had a pound for every time we are asked this question we would be retired and living on a sunkissed island. The short answer is yes. The DVSA DO NOT release a new edition of any publication on a yearly or regular basis, it is only done when there are material changes that could affect the outcome of a test that an update will be made, therefore products that bear a printed date of say 2020, will still be valid until a newer version is released which could be 2022, 2023 or 2024 etc. Just because the book was published in say 2020 does not make it out of date if nothing has been released since. Sometimes changes are accompanied by a new ISBN however, if it is only a small change then the impression number only is updated. We DO NOT SELL older versions when a newer version becomes available, the old stock is destroyed and replaced with the newer edition. If you buy from us you will automatically receive the latest available edition.
Q: Do your prices included VAT?
Q: How long will it take for me to receive my order?
A: There are times when, due to the pressures of new publications
being released, it may take longer than the usual 2-4 days. If you
would like a priority service, we can usually offer this subject
to stock for a fee of £9.29. If we are unable to fulfill
this service the standard price will be charged.
Q: How much will I be charged for postage?
A: Our web site has been programmed to recognise your delivery address and your order size, to ensure the cost to you is kept as low as possible. You will be supplied with your available delivery options and the cost, based on these variables before you check out. In some areas of the UK and Northern Ireland your choice may be limited.
Q: I am unable to checkout, the website keeps taking me back to the shopping cart.
A: This can happen if you are trying to checkout with 'out of stock' items in the shopping cart. Remove the items by clicking in the remove box next to the 'out of stock' item and then on try again.
Q: I am unable to checkout, the website keeps taking me back to the payment page.
A: Have you selected the correct payment method by selecting the tick box to the side of the payment type, either PayPal or Credit Card. Did you enter your details correctly, check the details, make sure the name is entered exactly as displayed on your card. This could also occur if you are trying to use a non UK credit card. As a security measure our site will only allow the use of UK originated cards to be processed.
Q: I don't get an option to pay by credit/debit card.
A: Currently we are only able to accept orders where the invoice and delivery address are in the UK.
Q: Why does my shopping cart not allow me to purchase more than a certain number of copies of a particular product?
A: It could be that the product you require is nearly out of stock, and maybe we only have a few copies of the product left in stock, in which case try reducing the quantity until you are able to checkout. Sometimes we have a limited special offer or DeskTop Deal that restricts the number of items you can buy at that price, usually it will say something like 'Limited to 1 copy per customer' on the product page. If you want to buy more than the specific offer allows then try doing a search for the product as it may be available in more quantities but at a different price.
Q: My goods have not arrived yet what should I do?
A: For all goods sent via Parcelforce you will have been sent an e-mail informing you of the tracking number, just enter this number on Parcelforce's website to see the progress of your order. If the goods have not arrived in the expected timeframe please e-mail us remembering to include your order number and we will investigate to see if there are any exceptional problems that require intervention. Remember to allow 2-4 days for all orders sent other than via next day service. Most Royal Mail items are sent Tracked 24. For all items sent via Royal Mail we need to wait a total of 14 days after despatch before we are able to start an investigation into the whereabouts of the goods. In all circusmstances you must notify us within 7 days of the despatch date if goods have not arrived. No responsibility can be accepted for goods after the 7 day period where we have not been notified of non-delivery
Q: I have just placed an order and now I realise I have ordered the wrong products, what should I do?
A: Orders are usually processed within a very short time frame,it is highly likely therefore that we will not be able to retrieve your order before despatch. However, in some circumstances particulary if the order was placed outside of office hours we may be able to cancel an order if you notify us promptly.
Q: I am a Driving Instructor and I would prefer to have the goods sent direct to my pupils, what paperwork is sent with the orders.
A: No invoices are sent with orders only Despatch Notes. Prices are not quoted on Despatch Notes. Using the comments box before checking out please tell us if you require a Dropship Despatch Note(a note that only contains your name and address and the delivery name and address)
Q: I have found a product cheaper elsewhere will you price match?
A: In a word Yes. We would be amazed if you were able to buy cheaper from any other source. However, in the very unlikely event that you find an advertised product cheaper elsewhere and provided it is a genuine offer, we can usually either match or beat any price you may have been quoted. Our pricematch excludes electronic products purchased and shipped from outside the UK
Q: My question has not been answered here how can I contact you?
A: The best way to get an answer to your query is to use the Contact Us page and we will get back to you as soon as possible.